Privacy Policy

At Titans Pet, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the information we collect, how we use and share it and the choices you have regarding your personal data. By accessing or using the Titans Pet website, portal, forum and related services, you agree to the terms of this Privacy Policy.

Information We Collect:

1. Personal Information:
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, address and other contact details when you register for an account, participate in forums, or engage in activities on our website.

2. Pet Information:
To provide relevant and personalised services, we may collect information about your pets, including their names, breeds, ages, medical history, dietary preferences, and any other details you provide.

3. User-Generated Content:
When you participate in forums, post comments, or contribute content to Titans Pet, we may collect and store the information you share. This includes text, photos, videos, and any other content you upload.

4. Usage Information:
We may collect information about your interactions with our website, portal, and forum, including the pages you visit, the features you use, the searches you conduct, and the actions you take. This information helps us improve our services and enhance your user experience.

5. Cookies and Similar Technologies:
We may use cookies, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device. They help us improve your experience on our website and provide personalised content. You can manage your cookie preferences through your browser settings

How We Use Your Information:

1. Providing Services:
We use the information we collect to provide, personalise, and improve our services. This includes facilitating pet-related activities, connecting pet owners, and offering relevant content, recommendations, and resources.

2. Community Engagement:
We may use your information to facilitate communication and interaction among pet owners and enthusiasts through forums, chat features, and other community engagement tools on our platform.

3. Customer Support:
We may use your information to respond to your inquiries, provide technical support, and address any issues or concerns you may have.

4. Marketing and Communications:
With your consent, we may send you promotional emails or other communications about our products, services, events, and community updates. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.

5. Analytics and Research:
We may use aggregated and anonymised information for analytical purposes, such as analysing user behaviour, trends, and preferences. This helps us understand how our services are used, improve our offerings, and conduct research to benefit the pet community.

6. Legal Compliance and Protection:
We may use your information to comply with applicable laws, regulations, or legal processes. We may also use or disclose your information to protect our rights, privacy, safety, or property, or that of our users or others.

How We Share Your Information:

1. Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These providers are bound by contractual obligations to maintain the confidentiality and security of your information.

2. User-Generated Content:
Certain information you voluntarily share, such as posts, comments, and contributions to our forums or community, may be publicly visible to other users of Titans Pet.

3. Consent and Sharing Preferences:
We will only share your information with third parties with your consent or as per your sharing preferences and instructions.

4. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website if such a transfer occurs.

5. Legal Requirements:
We may disclose your information if required by law or if we believe it is necessary to protect our rights, safety, or property, or to comply with a judicial proceeding, court order, or legal process.

Data Security:

We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Choices and Rights:

1. Account Information:
You can review, update, or delete your account information by logging into your account settings or contacting us directly. However, please note that some information may be retained for legal or legitimate business purposes.

2. User-Generated Content:
You can manage the visibility of your user-generated content by adjusting the privacy settings or deleting the content you have shared on Titans Pet.

3. Marketing Communications:
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or contacting us directly. Please note that even if you opt-out, you may still receive important non-marketing communications from us.

4. Do Not Track Signals:
We do not currently respond to "Do Not Track" signals from web browsers. However, you can set your browser to refuse cookies or alert you when cookies are being sent.

Children's Privacy:

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete it.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us.