.mallhelp{--ink:#1B1B22;--ink-2:#5A5A64;--ink-3:#8C8C96;--ink-4:#B7B7BE;--bg:#FBFBFC;--surface:#FFFFFF;--surface-2:#F4F4F6;--surface-3:#EDEDF0;--line:#E9E9ED;--line-2:#DDDDE3;--brand:#FB6A00;--brand-2:#E25E00;--brand-tint:#FFF1E6;--live:#16A34A;--sale:#E11D2A;--star:#F5A623;--teal:#0E7C6B;--shadow:0 10px 40px -14px rgba(21,21,26,.16);--r-sm:8px;--r-md:12px;--r-lg:16px;--r-xl:22px;--maxw:1280px;--mono:"JetBrains Mono",monospace;--sans:"Poppins",sans-serif;background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:16px;line-height:1.6;-webkit-font-smoothing:antialiased}.mallhelp *{box-sizing:border-box}.mallhelp h1,.mallhelp h2,.mallhelp h3,.mallhelp h4{font-family:var(--sans);font-weight:700;line-height:1.12;letter-spacing:-.01em;margin:0}.mallhelp p{margin:0}.mallhelp a{color:inherit;text-decoration:none}.mallhelp img{display:block;max-width:100%}.mallhelp .wrap{max-width:var(--maxw);margin:0 auto;padding:0 16px}@media(min-width:640px){.mallhelp .wrap{padding:0 24px}}@media(min-width:1024px){.mallhelp .wrap{padding:0 32px}}.mallhelp .kicker{font-family:var(--mono);font-size:11px;font-weight:500;letter-spacing:.16em;text-transform:uppercase;color:var(--ink-3);display:inline-flex;align-items:center;gap:8px}.mallhelp .kicker:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--brand)}.mallhelp .sec{padding:52px 0}.mallhelp .sec.band{background:var(--surface-2)}.mallhelp .sec-t{font-size:clamp(20px,2.5vw,26px);margin-bottom:6px}.mallhelp .sec-lead{color:var(--ink-2);font-size:14px;margin-bottom:22px}.mallhelp .hidden{display:none!important}.mallhelp .vcrumb{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--ink-3);margin-bottom:14px}.mallhelp .vcrumb a{color:var(--ink-2);text-decoration:none}.mallhelp .vcrumb a:hover{color:var(--brand-2)}.mallhelp .vcrumb i{font-size:15px;color:var(--ink-4)}.mallhelp .vcrumb span{color:var(--ink);font-weight:600}.mallhelp .help-hero{background:linear-gradient(180deg,var(--brand-tint),var(--surface));border-bottom:1px solid var(--line);padding:36px 0 42px}.mallhelp .help-hero h1{font-size:clamp(28px,4vw,40px);margin:10px 0 8px}.mallhelp .help-hero .lead{color:var(--ink-2);font-size:15px;max-width:60ch;line-height:1.55}.mallhelp .hh-search{display:flex;align-items:center;gap:10px;background:var(--surface);border:1.5px solid var(--line-2);border-radius:var(--r-md);height:54px;padding:0 8px 0 16px;max-width:600px;margin-top:22px}.mallhelp .hh-search:focus-within{border-color:var(--brand)}.mallhelp .hh-search>i{color:var(--ink-3);font-size:21px}.mallhelp .hh-search input{flex:1;border:none;background:none;font-size:15px;font-family:var(--sans);color:var(--ink);outline:none;min-width:0}.mallhelp .hh-search button{background:var(--brand);color:#fff;border:none;border-radius:var(--r-sm);height:40px;padding:0 22px;font-family:var(--sans);font-weight:600;font-size:14px;cursor:pointer}.mallhelp .hh-search button:hover{background:var(--brand-2)}.mallhelp .hh-chips{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-top:14px;font-size:13px;color:var(--ink-3)}.mallhelp .hh-chips a{font-size:12.5px;color:var(--ink-2);background:var(--surface);border:1px solid var(--line-2);border-radius:999px;padding:5px 13px;cursor:pointer;text-decoration:none}.mallhelp .hh-chips a:hover{border-color:var(--brand);color:var(--brand-2)}.mallhelp .topic-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.mallhelp .topic{display:flex;gap:14px;align-items:flex-start;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:20px;cursor:pointer;transition:all .16s;text-align:left;width:100%;font-family:var(--sans)}.mallhelp .topic:hover{border-color:var(--line-2);box-shadow:var(--shadow);transform:translateY(-3px)}.mallhelp .topic .t-ic{width:46px;height:46px;border-radius:12px;background:var(--brand-tint);color:var(--brand);display:grid;place-items:center;font-size:23px;flex-shrink:0}.mallhelp .topic .t-tx{flex:1;min-width:0}.mallhelp .topic h3{font-size:15.5px;display:flex;align-items:center;justify-content:space-between;gap:8px}.mallhelp .topic h3 .arr{color:var(--ink-4);font-size:18px;transition:transform .14s}.mallhelp .topic:hover h3 .arr{transform:translate(3px);color:var(--brand)}.mallhelp .topic p{color:var(--ink-3);font-size:13px;margin-top:5px;line-height:1.5}@media(max-width:880px){.mallhelp .topic-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:560px){.mallhelp .topic-grid{grid-template-columns:1fr}}.mallhelp .gt-head{margin-bottom:18px}.mallhelp .gt-head h2{font-size:clamp(20px,2.5vw,26px)}.mallhelp .gt-head p{color:var(--ink-2);font-size:14px;margin-top:5px}.mallhelp .tabs{display:inline-flex;gap:4px;background:var(--surface);border:1px solid var(--line-2);border-radius:var(--r-md);padding:5px;margin-bottom:22px}.mallhelp .tab{display:inline-flex;align-items:center;gap:8px;border:none;background:none;border-radius:var(--r-sm);padding:10px 20px;font-family:var(--sans);font-weight:600;font-size:14px;color:var(--ink-2);cursor:pointer;transition:all .14s}.mallhelp .tab i{font-size:18px}.mallhelp .tab.on{background:var(--ink);color:#fff}.mallhelp .gt-grid{display:grid;grid-template-columns:330px 1fr;gap:22px;align-items:start}@media(max-width:840px){.mallhelp .gt-grid{grid-template-columns:1fr}}.mallhelp .channels{display:flex;flex-direction:column;gap:12px}.mallhelp .chan{display:flex;gap:14px;align-items:flex-start;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:16px 18px}.mallhelp .chan .c-ic{width:44px;height:44px;border-radius:11px;display:grid;place-items:center;font-size:21px;flex-shrink:0;color:#fff}.mallhelp .chan h4{font-size:14.5px;display:flex;align-items:center;gap:8px}.mallhelp .chan .c-sub{font-size:12.5px;color:var(--ink-3);margin-top:3px}.mallhelp .chan .c-val{font-size:13.5px;font-weight:600;margin-top:7px;color:var(--ink)}.mallhelp .chan .c-val.mono{font-family:var(--mono)}.mallhelp .chan .c-act{margin-top:9px;font-size:13px;font-weight:600;color:var(--brand-2);cursor:pointer;display:inline-flex;align-items:center;gap:5px}.mallhelp .chan .c-act:hover{gap:8px}.mallhelp .livedot{width:7px;height:7px;border-radius:50%;background:var(--live);display:inline-block;box-shadow:0 0 0 3px #16a34a2e}.mallhelp .formcard{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:24px 26px}.mallhelp .formcard.wide{max-width:760px}.mallhelp .formcard h3{font-size:18px;margin-bottom:4px}.mallhelp .formcard .muted{color:var(--ink-2);font-size:13.5px;margin-bottom:18px;line-height:1.5}.mallhelp .field{margin-bottom:15px}.mallhelp .field label{display:block;font-size:12.5px;font-weight:600;color:var(--ink-2);margin-bottom:7px}.mallhelp .field input,.mallhelp .field textarea,.mallhelp .field select{width:100%;border:1.5px solid var(--line-2);border-radius:var(--r-md);padding:12px 14px;font-family:var(--sans);font-size:14px;color:var(--ink);background:var(--surface);outline:none;transition:border-color .14s}.mallhelp .field input:focus,.mallhelp .field textarea:focus,.mallhelp .field select:focus{border-color:var(--brand)}.mallhelp .field textarea{resize:vertical;min-height:110px}.mallhelp .field.err input,.mallhelp .field.err textarea,.mallhelp .field.err select{border-color:var(--sale);background:#fff6f6}.mallhelp .frow{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media(max-width:560px){.mallhelp .frow{grid-template-columns:1fr}}.mallhelp .blabel{font-size:12.5px;font-weight:600;color:var(--ink-2);margin:4px 0 9px}.mallhelp .opt{display:flex;align-items:center;gap:12px;border:1.5px solid var(--line-2);border-radius:var(--r-md);padding:12px 14px;cursor:pointer;transition:all .14s}.mallhelp .opt:hover{border-color:var(--ink-3)}.mallhelp .opt.on{border-color:var(--brand);background:var(--brand-tint)}.mallhelp .opt .oradio{width:19px;height:19px;border-radius:50%;border:2px solid var(--line-2);flex-shrink:0;display:grid;place-items:center}.mallhelp .opt.on .oradio{border-color:var(--brand)}.mallhelp .opt.on .oradio:after{content:"";width:9px;height:9px;border-radius:50%;background:var(--brand)}.mallhelp .opt .oic{width:38px;height:38px;border-radius:10px;background:var(--surface-2);color:var(--brand);display:grid;place-items:center;font-size:19px;flex-shrink:0}.mallhelp .opt.on .oic{background:#fff}.mallhelp .opt .otext{flex:1;min-width:0}.mallhelp .opt .on-title{font-weight:600;font-size:13.5px}.mallhelp .opt .osub{font-size:11.5px;color:var(--ink-3)}.mallhelp .opt-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}@media(max-width:560px){.mallhelp .opt-grid{grid-template-columns:1fr}}.mallhelp .rchips{display:flex;gap:9px;flex-wrap:wrap}.mallhelp .rchip{border:1.5px solid var(--line-2);background:var(--surface);border-radius:999px;padding:9px 16px;font-family:var(--sans);font-size:13px;font-weight:600;color:var(--ink-2);cursor:pointer;transition:all .14s}.mallhelp .rchip:hover{border-color:var(--ink-3)}.mallhelp .rchip.on{background:var(--brand);border-color:var(--brand);color:#fff}.mallhelp .drop{border:1.5px dashed var(--line-2);border-radius:var(--r-md);padding:22px;text-align:center;cursor:pointer;transition:all .14s;color:var(--ink-3)}.mallhelp .drop:hover{border-color:var(--brand);color:var(--brand-2);background:var(--brand-tint)}.mallhelp .drop i{font-size:26px;display:block;margin-bottom:6px}.mallhelp .drop .dt{font-size:13px}.mallhelp .drop small{font-size:11.5px;color:var(--ink-4);display:block;margin-top:3px}.mallhelp .files{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.mallhelp .filechip{display:inline-flex;align-items:center;gap:7px;background:var(--surface-2);border:1px solid var(--line);border-radius:8px;padding:6px 10px;font-size:12px;color:var(--ink-2)}.mallhelp .filechip>i{font-size:14px;color:var(--brand)}.mallhelp .filechip button{border:none;background:none;color:var(--ink-4);cursor:pointer;display:inline-flex;padding:0}.mallhelp .filechip button:hover{color:var(--sale)}.mallhelp .submitbtn{background:var(--brand);color:#fff;border:none;border-radius:var(--r-md);padding:14px 28px;font-family:var(--sans);font-weight:600;font-size:14.5px;cursor:pointer;display:inline-flex;align-items:center;gap:8px;margin-top:8px}.mallhelp .submitbtn:hover{background:var(--brand-2)}.mallhelp .success{text-align:center;padding:18px 10px}.mallhelp .success .ck{width:74px;height:74px;border-radius:50%;background:var(--live);color:#fff;display:grid;place-items:center;font-size:38px;margin:0 auto 16px;box-shadow:0 12px 28px -8px #16a34a80}.mallhelp .success h3{font-size:21px;margin-bottom:7px}.mallhelp .success p{color:var(--ink-2);font-size:14px;line-height:1.6;max-width:46ch;margin:0 auto 16px}.mallhelp .success .ref{display:inline-flex;align-items:center;gap:8px;background:var(--brand-tint);border-radius:var(--r-md);padding:11px 18px;font-family:var(--mono);font-weight:700;color:var(--brand-2);margin-bottom:18px}.mallhelp .success .sbtns{display:flex;gap:10px;justify-content:center;flex-wrap:wrap}.mallhelp .sb{border-radius:var(--r-md);padding:11px 20px;font-family:var(--sans);font-weight:600;font-size:13.5px;cursor:pointer;display:inline-flex;align-items:center;gap:7px}.mallhelp .sb.primary{background:var(--brand);color:#fff;border:none}.mallhelp .sb.primary:hover{background:var(--brand-2)}.mallhelp .sb.ghost{background:var(--surface);border:1px solid var(--line-2);color:var(--ink-2)}.mallhelp .sb.ghost:hover{border-color:var(--ink-3);color:var(--ink)}.mallhelp .faq{max-width:820px}.mallhelp .faq-item{border-bottom:1px solid var(--line)}.mallhelp .faq-q{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:18px 4px;cursor:pointer;font-weight:600;font-size:15px}.mallhelp .faq-q>i{color:var(--ink-3);font-size:20px;transition:transform .2s;flex-shrink:0}.mallhelp .faq-item.open .faq-q>i{transform:rotate(45deg);color:var(--brand)}.mallhelp .faq-a{max-height:0;overflow:hidden;transition:max-height .25s ease;color:var(--ink-2);font-size:14px;line-height:1.65}.mallhelp .faq-item.open .faq-a{max-height:320px}.mallhelp .faq-a div{padding:0 4px 18px}.mallhelp .td-back{display:inline-flex;align-items:center;gap:7px;font-size:13.5px;font-weight:600;color:var(--ink-2);cursor:pointer;margin-bottom:18px}.mallhelp .td-back:hover{color:var(--brand-2)}.mallhelp .td-back i{font-size:17px}.mallhelp .td-head{display:flex;align-items:center;gap:16px;margin-bottom:6px}.mallhelp .td-head .t-ic{width:52px;height:52px;border-radius:13px;background:var(--brand-tint);color:var(--brand);display:grid;place-items:center;font-size:25px;flex-shrink:0}.mallhelp .td-head h2{font-size:clamp(21px,2.6vw,28px)}.mallhelp .td-desc{color:var(--ink-2);font-size:14px;margin:0 0 16px 68px}.mallhelp .td-cta{margin-top:24px;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--r-lg);padding:20px 22px;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.mallhelp .td-cta .l b{font-size:15px}.mallhelp .td-cta .l p{color:var(--ink-3);font-size:13px;margin-top:3px}.mallhelp .td-cta button{background:var(--brand);color:#fff;border:none;border-radius:var(--r-md);padding:12px 22px;font-family:var(--sans);font-weight:600;font-size:14px;cursor:pointer;display:inline-flex;align-items:center;gap:8px}.mallhelp .td-cta button:hover{background:var(--brand-2)}@media(max-width:560px){.mallhelp .td-desc{margin-left:0}}.mallhelp .toast{position:fixed;left:50%;bottom:26px;transform:translate(-50%) translateY(16px);background:var(--ink);color:var(--bg);font-size:13px;font-weight:500;padding:11px 18px;border-radius:var(--r-md);box-shadow:var(--shadow);opacity:0;pointer-events:none;transition:all .25s;z-index:80;display:flex;align-items:center;gap:9px}.mallhelp .toast i{color:var(--brand)}.mallhelp .toast.show{opacity:1;transform:translate(-50%) translateY(0)}@media(max-width:760px){.mallhelp .sec{padding:40px 0}}